Refund Policy

Last updated: September 15, 2026

At Jimmy's Detailing, we want you to be 100% satisfied before you pay. That's why we operate on a pay-after-completion model.

1. Our Pay-After-Completion Model

All detailing services are paid for after the job is completed and you have had the opportunity to inspect the vehicle.

Because you are entitled to inspect and approve the work before payment, we do not offer refunds for completed and approved services. Your payment after inspection is your confirmation that the service was completed to your satisfaction.

2. Our Satisfaction Guarantee - We Fix It On The Spot

If you are not satisfied with any area covered by your booked package, you must notify us at the time of inspection - before we leave the location or before your vehicle leaves.

We will make every reasonable effort to correct the issue and deliver the quality you paid for while we are still on-site. This may include re-cleaning, re-dressing, or re-polishing the specific area.

Once you have inspected, approved, and paid, the service is considered accepted.

3. 24-Hour Touch-Up Window

We understand you may notice something in different lighting after we leave. If you notice a missed spot that was part of your original package:

We will offer a complimentary touch-up at our shop or on your next mobile appointment in the Delran, NJ area, at our discretion. This does not include new dirt, mess, or damage that occurred after service.

We do not offer monetary refunds for touch-up requests.

4. Deposits, Rescheduling & Cancellations

For certain services, we may require a deposit to secure your appointment via Wix.

Rescheduling: Need to reschedule? Contact us at least 24 hours before your appointment. We will happily move your appointment and apply your deposit to the new date. No fee.
Late Cancellation (Less than 24 hours): Cancellations with less than 24 hours notice will result in forfeiture of your deposit, or a fee of up to 50% of the booked service if no deposit was taken.
No-Shows: If you are not available at the scheduled time and location and we cannot access the vehicle, it is considered a no-show and your deposit is forfeited. A no-show fee of up to 50% of the service may be invoiced.

Deposits are non-refundable for cash value, but are transferable once if you reschedule with proper notice.

5. What Is Non-Refundable

The following are non-refundable under all circumstances:

Gift cards and gift certificates
Completed detailing services that have been inspected and paid for
Deposits forfeited due to late cancellation or no-show
Ceramic coatings, paint correction, and protection services after application has been completed
Services where aftercare instructions were not followed (e.g., washing a ceramic coating with automatic car washes or harsh chemicals)
Additional charges approved for excessive soiling, pet hair removal, mold, or biohazard remediation

6. Pre-Existing Damage & Personal Items

As stated in our Detailing Service Agreement, we are not responsible for pre-existing damage and we are not liable for any personal items not removed from the vehicle prior to the detail, including items broken, vacuumed, or lost. These issues are not eligible for a refund.

7. How to Request a Touch-Up or Discuss a Concern

To request a touch-up under our 24-hour window:

Email sales.jimsdetailing@gmail.com within 24 hours of completion
Include your name, appointment date, service booked, and photos of the area of concern
We will respond within 24 business hours to schedule a resolution

For payment disputes or formal complaints, please contact us first so we can resolve it directly.

8. Chargebacks

If you paid by card via Wix Payments, we encourage you to contact us before initiating a chargeback with your bank. Unauthorized chargebacks for services that were completed and approved may be contested with evidence including before/after photos, videos, signed Service Agreement, and messages. Failure to pay for a completed service is a breach of our Terms of Service and may be referred to collections and pursued in New Jersey small claims court as outlined in our Terms.

Questions?

Jimmy's Detailing
Email: sales.jimsdetailing@gmail.com
Phone/Text: (201) 870-8548